A citizen is handling procedures via self-service machine.

"It's so convenient. My Exit-Entry Permit for Travelling to and from Hong Kong and Macao has expired. Now I don't have to go back to my hometown to handle relevant procedures. I only need to apply for renewal through the self-service machine. I can also take certificate photos for free. The whole process was completed in less than 10 minutes."

The Intelligent Certificate Handling Office of the Exit-Entry Administration Detachment of Zhongshan Public Security Bureau was officially launched on the morning of August 29. Mr Xie, who comes from Anhui province and works in Zhongshan, experience the new, intelligent entry and exit service.

Based on the internet and big data technologies, the Entry-Exit Administrative Department of Zhongshan Public Security Bureau has built a five-in-one Intelligent Entry-Exit Certificate Handling Office of intelligent guiding service, intelligent acceptance, self-service photo-taking, self-service endorsement, and intelligent examination and approval.

There are 5 self-service handling machines, 2 self-service inquiry machines, 2 self-service photo-taking machines, 2 self-service certificate issuing machines and 8 self-service all-in-one certificate-handling machines in the Intelligent Entry-Exit Certificate Handling Office.

In order to enhance the service experience, the Intelligent Certificate Handling Office is also equipped with lounge for mother and infant, tea room, self-service vending machine and portable chargers and other facilities.

At present, the Zhongshan Public Service Center and the Zhongshan Public Security Bureau have set up 24-hour self-service certificate-handling halls for exit-entry certificates, and its 24 district-level sub-bureaus have also done so.